IdentiFind's frequently asked Questions

Frequently asked questions

How long do the clothing labels and name tags last?
They last the life of the garment applied to if properly applied.

Can I get the labels off?
Yes, they can be firmly pulled off, or - since they are applied with the heat of an iron, lightly touching them up with an iron should loosen the 'bond' and easily come off.

Can the labels and tags be sewn on?
Since the ink we use is a 'heat set' ink, it's not indelible until the labels and tags are ironed on. So... to sew them, first iron them in place to 'set the ink', or else you can iron them to a piece of scrap fabric (like an old pillow case, etc.), and then cut them and sew them on.

How soon do you ship?
We normally ship within 48 hours of receiving an order, excluding weekends and holidays.

Can I get my order right away?
We normally ship via regular USPS, but if you are in a hurry, we can ship via USPS Express, Priority, UPS Overnight or 2nd day, etc., and we will charge you whatever their charge is.

I can't get the order form to take me to the payment page when I click 'submit'
If submit doesn't bring up a payment box, the only plausible explanation is you are not accepting cookies on your browser. If you have your security set high, then we are not able to place a cookie on your browser and so it either times out or just doesn't go to the site. You would have to set your security to medium in order for it work.

My labels won't stick!
The only time this has happened is if an iron has been dropped, or is defective, and doesn't heat to the proper temperature to apply the labels/tags. Try borrowing someone else's iron to see if solves the problem. We've had others tell us they've done this and then they worked great! The only other time there can be a problem is if you've just used the TIP of the iron to apply them, since they are small. They are NOT getting the proper heat temperature. The full sole plate (bottom) of the iron has to be used.

Can I pay with a credit card?
We take Visa, Mastercard, Discover, and American Express. Or you CAN pay on line using PayPal. This is a secure site. If you feel uncomfortable using a charge card on line, you can call, email, or fax us with your credit card info. Need the exact name on the card (middle initial if you have one), type of card, card number, expiration date, and the security code..last 3 numbers on back of card to the right of your signature! On Amex it's just above your account number on front.

I didn't get a confirmation email.
We will send you a confirmation (usually within an hour or so), if you don't get one within 24 hours, we did NOT get your order. Sometimes our confirmation ends up in your deleted folder if you're using a spam blocker!!

Can I get the labels/tags in colored fabric, or colored ink?
No, we only print on white fabric with black lettering.

Do you have any other type styles available?
We normally print in upper case (capital letters), using Tahoma (10 point for 2, 3, or 4 line labels), and Tahoma 14 point for the name tags, but yes, we can do different fonts such as a "script", etc. upon request. We'll do italics for special occasions such as Bar Mitzvahs and Bat Mitzvahs and birthdays. We can also do larger sizes for an additional charge.

I'm confused about the shipping charges for outside the United States.
We charge an additional fee for shipping orders outside the United States because that requires a special trip to the Post Office, customs forms, and it costs more to send, so that fee is in ADDITION to our regular shipping/ handling charges.

How do the labels and/or tags come?
We package them in strips, to be cut off as needed. This is so they won't get lost, and makes packaging easier. If you're getting a very large amount and have access to a paper cutter, that works instead of scissors!

5465 Dutch Cove Road
Canton, NC 28716
Voice: 828/648-6768, Fax: 828/648-1466 site map
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Revised October 23, 2011